Cancellation and missed appointment policy

* Any forms or disability paperwork will be charged a case management fee or will require an additional appointment for completion. **Non-emergency telephone calls in excess of 15 minutes will be charged a case management fee.  We do provide sliding scale pricing on a limited basis and according to the discretion of the therapist.

If you provide fewer than 48 hours’ notice of cancellation or you miss your appointment/no show, you will be charged a $95 fee. If you are more than 15 minutes late for an appointment, we will consider that a missed appointment. For in-home counseling clients: if one of our therapists shows up at your home and you are not there, or you cancel upon arrival of a scheduled appointment, you will be charged the full fee for their time.


All applicable co-payments, deductibles, or any other out-of-pocket expenses are expected to be paid at the time of the appointment. The co-payment is the patient’s responsibility and payments are expected at the time of appointment unless the patient’s insurance coverage requires another arrangement. Insurance does not pay for couples therapy therefore the full fee applies for couples therapy.

Method of Payment

Payment is accepted by cash, credit card, or check. HCC has a credit card policy where all clients are required to leave a credit/debit card on file to alleviate balances. A credit card authorization form will be completed at the time of your intake appointment and your therapist will review this policy with you in person should you have any questions.

Reservation Rights

Healing Circle Counseling reserves the right to increase fees in the future to a reasonable amount, upon reasonable advanced notice.

Good Faith Estimate

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a medical plan or have coverage or eligible for a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your rights to a Good Faith Estimate, visit